Quality Management

 

Task 1.

1.      What is Quality Management?

Quality management is the set of actions that aim to avoid possible errors within the process of production or realization of products, goods, and services.

The objective is not to identify errors once they have already been made, but to avoid any type of error before it occurs.

2.      What is the objective of Quality Management?

It is to increase customer satisfaction through different processes of continuous quality improvement to have the ability to offer products and services that meet the requirements, demands, and needs of customers.

3.      Which are the key components of Quality management? Describe in detail each one.

1)      Leadership.

Leadership works as a clear vision of where you want to go, where you must go, including the key elements to communicate that vision.

2)      Planning.

It is important to determine where we are and where we want to go. Planning plays a very important role in defining short-, medium- and long-term goals. In a structured way, created and developed in advance.

3)      Support and operation.

It is an explicit way in which what customers need is interpreted and the actions and tasks necessary to carry out that product or service are generated.

4)      performance appraisal.

Observe and understand in a good way, what is being done and how it is being done from different perspectives, one of the most important is what the client perceives since it is usually one of the factors for the reason for being of the companies.

5)      Continuous improvement.

It refers to looking for new ways and strategies to continually improve our products or services, meeting the needs of our customers in a better way, taking initiative to prevent possible future customer needs.

4.      Describe what Quality Management involves. (process)

It is not enough to settle for a stable situation, it is necessary to continue studying to learn from stability and implement better and better changes. It is necessary to have a quality control to carry out an inspection and series of examinations verifying the properties of the product to satisfy the needs.

Subsequently, we must do a quality management that allows us to follow certain guidelines in terms of quality within the company. It is necessary to have the necessary documentation to carry out the management, communicate and train the staff on these new changes and in the end implement this entire system within the organization.

5.      What does “Quality Improvement Methods” refer to? Explain in detail.

refers to the systematic methods combined within a company to address one or more quality categories, especially speaking of the production area. they have been made more and more in health issues taking new tools and systems.

6.      What are the Quality Management principle that the International Standard for Quality Management adopt? Write a description of each.

1)      Engagement of people.

The workforce is essential to carry out the management processes, the commitment of the staff is involved when their effort and dedication is valued, the people feel and take responsibility for their actions.

2)      Customer focus.

Organizations must focus on customers to improve product or service quality, focusing on our current and future customers.

3)      Leadership.

The support for a good direction in the processes, must come from the old commands, a good leadership is key to carry out a good quality management.

4)      Process approach.

Each activity should be managed as a process to measure and identify the different connections between activities.

5)      Improvement.

To have a good quality management system that is solid, it is necessary that it has planned and structured changes.

 

6)      Evidence-based decision making.

Based on accurate, reliable, and accessible information, they should be considered for high decision-making, balancing it with practical experience.

7)      Relationship management.

Relationships are essential for good management, a good relationship between suppliers and partners are essential in a quality management system.

7.      What are the benefits of Quality Management?

Based on previous research it can be inferred that:

·         Greater efficiency

·         stimulates workers

·         improve processes

·         offers a high level of satisfaction

·         reduce costs.